University Hospital Heidelberg in Heidelberg

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kommentare 5

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  Hanin Alrammah

  :: 19 March 2024 19:09:19

  worst hospital ever, they do not respect the elderly nor the sick tired patients, they take forever to respond even if you have an appointment they will not respect your time nor the fact that you’re sick. You will wait for ur appointment at least 4 hours if not more. They would talk with their colleagues and laugh as if there’s no patients that are waiting and are late. They are also very racist, there was a couple of nurses in ward F3 that were abusive physical and mentally. The nurses in general are not respectful nor helpful. My mums case has become worse because of them. I DO NOT recommend this hospital, it was known to be good but not anymore. Our family need therapy and a lot of healing to do because of this hospital and their Drs and nurses. It was our worse decision.

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  Filipp Muliarchyk

  :: 26 September 2023 16:31:16

  Awful. Patient Management is closed when it have to work. No response via phone to ask why you must pay specific amount of money and for which services. Huge respect for doctors, but management of clinic is awful and they deserve even less than 1 point out of 5.

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  paiman nakhaee

  :: 01 August 2023 23:07:00

  After almost 30 hours, they still don’t know when they can perform surgery on my kidney stone. They only gave me 5 glasses of water! When I asked them about my situation and the plan, nobody answered! I’m thirsty, hungry, and in pain from the stone for more than 1 day. This is simply the worst hospital I have ever seen in my life!

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  Aga Mia

  :: 07 March 2022 14:52:29

  Unfortunately but I have a pleasure to have surgery on pancreas cancer here. UK NHS said its noopetatable😬. The rooms 10 stars out of 5🙂, super clean, staff constantly checking on you, everything went smooth and pain free(thanks to epidural and painkillers). I have been sent home when I was ready, no complications and, 7 month out and good so far. Highly recommend, plus beautiful town which I was able to see before surgery.

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  Clarice Wong

  :: 26 January 2022 04:52:34

  [NO STAR] I had a very bad experience with this hospital's International Admission Department for a family member, which requires urgent attention and speedy response. What you read about the hospital review here is true. I have no doubt on the doctor's capabilities, but in terms of administration, you'd probably get a stroke from dealing with them. There are some helpful admin personnel, but my primary case manager is a nightmare. I first approached them last year for a treatment in September, in which they were very slow in replying and eventually did not get back to me on the cost estimate. I have to search for options and proceeded elsewhere, thanks to their nonchalant attitude. Fast forward to this year, I have to unfortunately ask for another treatment as the hospital has the particular treatment. These are only SOME of the issues I am facing with them: a) They will direct you with different emails, different PIC and no email trails to further confuse you and whoever that is picking up the slack from their team. b)They reply by copying another email that they have sent you earlier, which you have replied. c) Some of them do not really answer all your questions. Which you have to ask AGAIN in the next email. I tried to call them and explain in case it was just something lost in translation, but you can hear that they do not really give a hoot. d) I was sent someone else's cost estimate, which is funny, because they were creating a lot of unnecessary bureaucracy about privacy earlier with the email. e) I was asked to re-submit a lot of documents. And we had to do some unnecessary tests prior to any indication if the treatment is possible. f) I guess the champion of it all that I was finally told that they are arranging a video counselling, but was cancelled 3 days later by telling them that they do not have the capacity to do it. In this day and age. g) The entire conversation of 3 weeks just to gage if treatment is possible was replied with them being under "lockdown". Germany border is currently not closed, so is the state in which they are operating it. Urgent medical cases even allows for quarantine waiver for high risk countries ( in which we are not in ). I can only conclude that they do not want to do the paperwork, and self impose "lockdown". Just to cover their tracks, the disjointed emails will make it appear that the doctors have just reviewed your case and they cannot accept it. This was an absolutely U-turn from telling us at least one week before that treatment is possible, and no mentioning of any lockdown. My point is, if you have urgent medical case like mine, please seek somewhere else. It is not worth the anguish , time and pain with their very unprofessional approach. My suggestion is for them to remove the international patient section from their website, because clearly, they are not adapt to handle them on a professional basis. All your international patient wants to know immediately is: 1) Can they do the treatment 2) How much Details can be ironed out. It shouldn't take 3 weeks of mental torture, to arrive at that - we do not accept international patients due to a "lockdown", moreover an urgent life threatening case.