closed
🕗 opening times
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| Saturday | closed | |||||
| Sunday | closed | |||||
2a, Kastanienallee, 63454, Hanau, Darmstadt, DE Germany
contacts phone: +49 6181 2982810
website: www.sparkasse-hanau.de
larger map & directionsLatitude: 50.1287946, Longitude: 8.893043
El Aleman
::I haven't had any income for a few weeks and the account is in the low double-digit range, and I've already received a letter saying that the bank wants to close the account and that I should please send the cards back. Incomprehensible.
ElPatron
::I had a concern about my credit card. And I asked the lady at the counter about it. I'm one of the younger customers and I sort things out most of the time myself, unless there's really no other option, then I go to the branch. In response to my question, I was told twice “hmm, I can’t tell you that either.” So you can save yourself such a ridiculous answer. You pay €9.90 in account management fees just to go to the branch and get no help. So this week I'll be looking for a new checking account where I don't pay any fees. Because the service can only get better. I've had my account with Sparkasse Hanau since I was 12. Employees urgently need coaching on how to communicate with customers. An alternative answer would be if you don't know something: "I'll take care of your request for a moment". Just a little tip on the side. My request was not resolved.
Isabel Ba
::Very good and competent service. In particular, my advisor, Ms. Gazzella, always tries hard and helps me with any concerns within a very short time. Thank you for that!
Christian Scarpello
::I was there last week with my daughter to set up a checking account for her. Since she lives nearby, you have to go there and therefore can't open an account in the city center, according to the information. I immediately had a bad feeling when it was said that we had to go there because I hadn't had the best experiences in the past in terms of customer friendliness and also partly because of the competence. Yes, it is a training savings bank, but I still expect more from a service provider. I really wanted to give it a chance, but unfortunately not much has changed even after 10 years. Not a single smile, little consultation conversation. It's a real shame, I would have liked to have done more with you. There were also contradictions in the information between what was on the homepage and what documents were actually needed on site. Being looked at arrogantly by colleagues at reception, no greeting, no farewell, from several people. I was also willing to ask about things for myself because I wanted to invest a considerable amount of money. I'm not coming as a supplicant, I'd like to give you a chance to invest my good money with you, but that's not how it works, as a service provider you can hardly afford to do that anymore. That's the reason why my assets are invested with the competition; at least here I'm treated like a premium customer. Two stars because what I wanted to do for my daughter actually worked out. If not, it wouldn't have been my fault, but yours due to misinformation. Afterwards we really considered whether it would be better to cancel the account immediately, but we didn't leave with a good feeling.
Gipa 1234
::Great service and great employees. My advisor Mr. Arnold deserves particular mention. He is really extremely helpful, friendly and customer-focused. His professional knowledge and good/open communication made it very easy for me to feel comfortable there.