Sparkasse Darmstadt - office in Seeheim-Jugenheim

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comments 5

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  Elvis Sicho

  :: 08 September 2023 15:59:23

  Always good and friendly advice. Enough machines available. Great staff, thank you for that.

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  Julia M.

  :: 16 March 2023 13:51:36

  After a visit there with my mother, I remember why I haven't been a Sparkasse customer for many years. The consultant we had an appointment with was absolutely friendly and professional. However, the “lady” at the counter was an absolute disaster. My mother is an old lady with physical disabilities and walking difficulties. Before the appointment she had to go to the toilet. So I asked at the counter that she could use a toilet on site. The lady was extremely rude to me, saying she was busy and they didn't have customer toilets anyway. My mother was also not allowed to use the staff toilet. Something like that just doesn't work at all! Pensioners are happy to accept the excessively high account management fees, but using a toilet is asking too much.

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  Daniela Daniel

  :: 04 January 2023 08:05:35

  So I can't complain about the savings bank or the advice, my contact person so far has been Mr. Alhnef, he gave me the best information and advice. He is very customer-friendly and solution-oriented and doesn't want to force anything on you. I'm very satisfied.

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  Charlotte Pabst

  :: 17 October 2022 21:06:21

  Customer service is a foreign word here, account statements are not sent as agreed, transfers are simply returned because of an incorrect IBAN instead of calling the customer and correcting the matter - that would be customer service, which is explicitly avoided. I can only advise against going to the savings bank at all. I had already had bad experiences with previous contacts. I will cancel here as soon as possible! Addendum: After my complaint, a customer service representative contacted us, apologized and took care of our concerns. Nevertheless, I would not recommend the Sparkasse.

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  Zoltan Barabas

  :: 25 January 2021 10:11:06

  After being a customer in this branch for 11 years, never, EVER again! Service is seen here as a burden and not as a self-evident service. If a financial institution is unable or unwilling to contact its own existing customers...