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19, Breite Straße, 21244, Buchholz in der Nordheide, DE Germany
contactos teléfono: +49 89 37844444
sitio web: www.hypovereinsbank.de
mapa e indicacionesLatitude: 53.3283263, Longitude: 9.8798417
Sasha Harper
::I have wanted to change my cell phone number for 3 weeks. I am constantly put on the next queue and after 45 minutes they hang up automatically. I've already tried it four times without success. A cheek that no one is able to change the number. Disaster, and that as a new customer!
徐浩源
::One star is actually too much for the branch's unprofessional staff. Except for the receptionist, who was very friendly and helpful. Had an appointment with Mr. Maik Nagel to open an account. Unfortunately, it didn't work because he couldn't access my data from the online banking branch. During the conversation he was gone for a moment to get help. After waiting for half an hour, he still couldn't do anything and sent me home. Mr. Nagel said he would contact me again. (He has my number and email.) I then called the online banking branch myself and the nice colleague had solved the problem WITHIN 10 MINUTES and left a message directly for the colleagues in the Buchholz branch so that I could get a new date for opening an account . (What had he done in the half hour when he went to get help ?!) Mr Nagel had not been available for days, so I left a voice message. I thought maybe he was sick or very busy. After 3 working days, Mr Nagel finally answered the phone. He said he got my voice message. (Then why didn't he contact me directly ?!) Mr. Nagel had PROMISED to me that he would call me back at lunchtime, WHAT HE DIDN'T DO! Now Mr. Nagel cannot be reached again. I can't reach anyone with the branch's phone number either.
Frank Hiller
::Everything always worked out well.
Alicia Peters
::Rude receptionist. Poorly informed about powers of attorney, claiming that you have to bring the identity card of someone who is not there to be able to validate the power of attorney. This is not legally correct. I think for a bank that has reduced to just one service person anyway and in times of progress on the internet, you should at least make sure to hire suitable and, above all, nice customer-loyalty staff.
Nikolaos Papapitsilis
::Very nice care and always helpful. Keep it up, you can only tell positive things and recommend the branch!