closed
🕗 opening times
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| Sunday | closed | |||||
Neu Roggentin, 18184 Broderstorf, Germany
contacts phone: +49 228 4333112
website: www.deutschepost.de
larger map & directionsLatitude: 54.0792643, Longitude: 12.2200653
Detleff Brethack
::I would like to rate the logistics center in Rostock negatively. 1 star is still too much. We had a letter with money to our mother franked as registered mail at the post office in Mülheim Heißen. As a registered mail (big mistake) The registered letter with tracking number was sent on its way On October 10th, 2023, the registered letter was sent to the post office, labeled, and on October 11th, 2023 it was already listed as received in the Rostock logistics center in the region. Our letter to our mother has been being processed there since October 11, 2023. The fact is, our letter with 50 € arrived at the Rostock logistics center and from then on it disappeared and could not be found again When we asked about the fate of our registered mail, the post office replied that we were not entitled to a replacement and that our registered mail was not insured. Quote post from 11/13/23 -------------------------------------------------- -------------------------------------------------- -------------------------------- Thank you for your message. Despite intensive research, we were unable to find your shipment with the number RT789937191DE - we are very sorry. According to your information, there was cash worth EUR 50.00 in the shipment. The specified content is excluded from transport as a shipment name, registered mail (in contrast to registered mail value or DHL Express). We therefore ask for your understanding that we cannot compensate you for the loss. Details can be found in our general terms and conditions at deutschepost.de/agb. If new aspects arise on your side that require a different assessment of the matter, we will be happy to examine them. If you have any questions about another matter, please contact us and visit us at deutschepost.de/kundenservice. We are glad to be here for you! Best regards Your Deutsche Post customer service team -------------------------------------------------- -------------------------------------------------- -------------------------------- I'll summarize You send a letter with value to your relatives and have it labeled in the post office. It is sent and arrives in the region at a logistics distribution center. And then an employee at the distribution center realizes that the registered mail is not insured, and your birthday greetings plus a little gift are simply gone. You should be ashamed of yourself! Conveying letters is a matter of trust! Do the letters that were previously registered by a computer simply end up in the drain or on the compost heap, or why do letters with value simply disappear in the Rostock distribution center? Really bad number
Mirko Klotzin
::Karl Schmid
::Hans-Hermann Bruss
::Sven Tunnemann
::10:44 Parcel loaded, 10:59 400m further Parcel weighing 23kg delivered, dropped to the ground and then disappeared. Goods defective, complaint cannot be made on site because it is a major customer??? Was sent on to the DHL branch in Globus. I was helped there, but the employees couldn't understand why the package wasn't accepted at Ahornring. I'm curious to see how the damage will be settled - hopefully more competently than customers will be treated here.