Volksbank Dreiländereck eG in Lörrach

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kommentare 5

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  Mix Taxi

  :: 23 January 2024 18:09:20

  We have 3 companies in Lörrach. One company has been a corporate customer of Volksbank Lörrach for over 20 years. We have been satisfied for years. Mr. Patrick Wermke has been responsible for our business account for several years. Since Mr. Wermke has been in charge, we have never been more satisfied with Volksbank. Parallel to all of the points mentioned above: Our second company's business account was at another bank in Lörrach. We had so many problems with x bank, from processing to closing our account. At the other bank x, it got to the point that we didn't even get our credit balance from our business account refunded and the credit balance was simply blocked for months. We also received no response to our calls, no response to our emails and we had no contact person. Of course, we immediately decided to move our second business account to Volksbank Lörrach - of course under the supervision of Mr. Wermke. Now we are very satisfied. A few weeks ago I chose Volksbank Lörrach again for my newly founded company. I can already see today what a right decision I made. Mr. Wermke handled the entire process quickly, easily and uncomplicatedly. The documents were already at my home in an email. The business account was opened within a few days. Mr. Wermke was absent for a week - nevertheless, Mr. Wermke's colleagues took the necessary steps and Mr. Wermke completed the final steps. And voilà -> within a few days the business account was opened. I would advise everyone to go to Volksbank. The team is always there. You always have a contact person - quick processing. You write an email and you get a call from Volksbank Lörrach and the request is processed. What more could you want from a bank...

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  Robby Bully

  :: 12 December 2023 05:24:48

  Why not go to the Volksbank Dreiländereck Lörrach, see the branches in the city center. Everyone wears what they want! Nobody wears a name tag so that the customer knows how I can address woman/man/... by name as the contact person! But there is a lack of respect for this and women (some men too) wear glued-on fingernails for so long that typing on the PC seems difficult! Service regulations, uniforms and appearance are very, very important.

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  Alfred Lohr

  :: 20 July 2023 13:37:03

  The staff is always friendly. But the boardroom is turning the fee screw. First, the spread on Swiss franc transfers was massively increased. Account fees are now to be staggered based on bookings, which means a massive increase. However, the bank acts as if the new model has "many advantages" for the customer, which I think is a blatant lie. Two stars only for the friendly staff, zero stars for the management. The response from Volksbank below shows the horse-trading methods used to justify fee increases there. An account has absolutely nothing to do with a cell phone contract. Other financial institutions still know how to make profits with customers' money without directly reaching their pockets. In the "answer" you search in vain for information about the observed fee increase. People simply avoid my accusations.

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  Bürger Schopfheim

  :: 12 April 2023 09:24:14

  Now the VB3 can't even manage the digital platform anymore "unfortunately there is currently a technical problem". The branches close earlier and completely at night, ATMs are dismantled, ... the VB3 wants us to change banks - that's the only statement behind it for me. Unfortunately you can't give 0 stars. The VB3 doesn't just have a technical problem - it has problems everywhere! Your reasoning... The reaction was to be expected - the main thing is that it's the others' fault! Instead, VB3 management should think about why the situation is like this. Because when there were still branches with people, it wasn't like that. You can see that it doesn't work if you focus on machines. VB3 leaves customers out in the cold - that's how customers see it and that's not what management wants to see. Because it seems that these decisions are only about your own money and not about your customers. Strengthen social control through local employees and the world will change! Vending machines won't be able to do that. And unfortunately you didn't explain why you couldn't access your online accounts for a long time yesterday - maybe it's your own fault and you can't find someone external...

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  Philippe Anthony

  :: 13 July 2022 16:47:29

  I strongly advise against becoming a customer of this bank! This institute is neither efficient nor customer friendly. The editors (with whom I dealt) have a very arrogant manner and assume that you are familiar with their subject matter. You wait a long time for replies via email and are brushed off by phone. Months of back and forth. In the end, all that was left was a bank change.