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4, Mühlendamm, 28857, Syke, DE Germany
kontakter telefon: +49 4242 1610
internet side: www.ksk-syke.de
Større kort og retningerLatitude: 52.9133633, Longitude: 8.8251319
merten f
::The bankers are still sitting on the high horse or again. How incompetent do you have to be to close the branches on Friday afternoons when other working people have their day off earlier? You still don't understand it.
Jane Meyer
::I've never seen such a bad savings bank. Your behavior is simply unbelievable. I'm just shocked. The first and second time I called they simply hung up. The third time, the woman on the phone yelled at me and spoke aggressively. I don't understand these people. If you don't feel like doing this job, you should work somewhere else and not at the savings bank.
Kathi Schütte
::I'm horrified...I brought some change to the bank. However, it will not be counted until the next day. I received a deposit slip with zero amount as a deposit. So I can't say how much I've deposited, I'll look at my account tomorrow... that's what they said. Employees would not have time to count the change, but there are three people present. Unbelievable stuff like that
mey mic
::What is the reason for your praise/criticism? The biggest cheek of the KSK Syke board is the closure of the branch in Bramstedt and other smaller branches. Due to these closures, there is no direct customer service on site. The nearest branch can only be reached by car. There are long waiting times and poor service in the branch. The many “new customers” in the branches that are still open are served by fewer customer advisors. The online banking service offered is only so good until something doesn't work. I've been waiting for my account statements to be activated for a week now (activation online doesn't work, but it switches off immediately at the ATM). The customer advisor, customer service (if you can call it that) and support assign responsibility to each other. Nothing happens for me as a customer. Today, a concern I raised (see above) was forwarded by customer service to the customer advisor in the branch (knowing that this will no longer be staffed as of 12:30 p.m. today) so that the customer advisor can forward it to support. So another day wasted. In return, we will all pay increased account management fees from July 1st, 2023, even though the service and accessibility are getting worse and worse. Now that the branch in Bramstedt has closed, I would have to give a 6- as a school grade for the KSK-Syke. Before the closure, I would give the branch in Bramstedt and its employees an A in all areas. What do you think the bank could do better? KSK-Syke could reopen the small branches and thus ensure good service and on-site support. No customer is helped by support who simply doesn't get in touch or contacts who shift responsibility to each other. The board should not focus on its own profit but on the customer.
Susanne Kromminga
::Online banking has no longer been possible since Monday. Today is Wednesday . No information about the website. This is absolutely unprofessional. The least an online customer can expect is a note on the Sparkasse's homepage explaining how long the disruption will last and what alternatives there are. This bank is not recommended in the modern, digitalized age. If you call, you will be available Monday to Friday from 8 a.m. to 6 p.m. It's now Wednesday, 2:17 p.m., and it's not even possible to leave any information on tape. Totally bad.