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9, Am Hanselbrunn, 85586, Poing, Oberbayern, DE Germany
kontakt telefon: +49 228 4333112
strona internetowej: www.deutschepost.de
większa mapa i wskazówkiLatitude: 48.1728285, Longitude: 11.8171516
Philipp Montag
::I am always very satisfied with the service. I haven't had any problems so far. I'm actually a little surprised at the other people's poor movements. I'll be back tomorrow and I'm assuming everything will go smoothly as usual.
Mr T
::You can't make it up, you have to actually experience it otherwise you won't believe it. First of all, a guess and a piece of wisdom. Everyone may have a bad day, everyone may have experienced one or two strokes of fate in life, but you don't bring that with you to work and if there is no other option, you ask for external help. BUT, the customer who comes to the post office is NOT a disruptive factor, and the employees there are there to help the customer in a customer-oriented and FRIENDLY manner within the framework of the services offered by the German post office, that's how I see it. After all, that's what you pay for Fee included. If someone doesn't feel like doing that or can't or doesn't like dealing with people, like the one employee there who already has legendary status in various reviews, then you have to stand by it and you have to take the consequences for yourself and look for another job! Maybe something without people, perhaps a work with stones? And I'm not of the opinion that the customer is king, certainly not, but here, unfortunately especially with the lady in question, you have the feeling that your presence alone is a nuisance. And you become aware of this feeling at the latest after the first contact with the employee in question, because no matter what, you have always done something wrong and only milliseconds pass before you find out about it straight away, rudely and condescendingly from above. Anyone who thinks they will be rewarded with suggested solutions from specialist staff will be just as rudely disappointed. The best thing in this situation, which everyone does instinctively based on observation - you are not alone in this situation - is to simply go and present your same request in another post office to another and then, strangely enough, always friendly person and be surprised the same request that was previously rejected in Rewe is no longer a problem in ANY other post office. At this point at the latest, even a simply structured person realizes that they can rightly feel like they've been taken for a ride! The entire staff is happy to accept that you, as a customer, put the packages in the mail carts yourself, as they are sometimes heavy and because of a good nursery you are happy to do so and offer to do so, but the staff are not willing to do so Conversely, to go the extra mile for the customer? Definitely, a lack of staff and other excuses or not, but a cold and distant, condescending way of interacting with customers, and I'm trying to remain polite here, is something no company can afford anymore and no company needs such employees, even today afford more. It is estimated that it costs marketing around 1000 EUR to win back a lost customer. With all the complaints that you can read here and which almost certainly relate to one person, there is nothing that can be tolerated would justify dealing with customers! It's sad to read in some of the reviews here that customers first check when entering whether the lady in question is on "duty" and if so, they prefer to use the postal service somewhere else........ I can do it understand, unfortunately.
Sabine
::Mail was delivered to another recipient when we wanted to pick it up with a receipt at midday. How can something like that be possible!? We then went back to the branch at 5:20 p.m. to request a new pickup certificate. The postal worker didn't complete two registered letters abroad from the customer in front of us in over 45 minutes. All customers (approx. 9) who stood in line with us during regular opening hours were all turned away at 6:05 p.m. She would be off work now!! The customer with the registered mail also has to come back - no go, cheeky
Feli L.
::Yesterday I wanted to quickly buy a set of packages and pay with a card. Was rejected with the words “no, that’s not possible”. As I was leaving I thought I heard that she couldn't understand how people can't carry cash with them these days.
Priya V
::Quick and hassle free service. Staff is very professional. Kudos!