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71-75, Kerpener Straße, 50170, Kerpen, Köln, DE Germany
contactos teléfono: +49 228 4333112
sitio web: www.deutschepost.de
mapa e indicacionesLatitude: 50.9042117, Longitude: 6.6763629
Doreen Müller
::Super Service. Friendly and courteous service.
Nils Schmidt
::It's difficult to rate something at a post office, because if you only "rate" the staff on site, it's actually a good location and a decent store. I once brought a letter there a week ago, and the lady threw it like a Frisbee onto the back of the counter (with the edge well ahead) since I trade in trading cards and they usually have a high value, I found that very inappropriate Dealing with letters from customers, no matter what is in the letter. Even though the cards are relatively well packaged, I got stressed with the seller precisely because of this one letter that I sent from this post office. Because the card has a blemish at the bottom corner, it could of course also be that it was on the way from the post office until it was "damaged" again until it was delivered to the recipient, but I have never had any other problems with buyers (and that with over 20 sales a week) only with this one letter that I submitted here. That was the first and last time I sent something here because I had to replace the card at the end of the song at my expense...
Elena Stallmann (Ro5inch3n)
::The two women are always nice and friendly. They are helpful and always help when I have questions.
Dimitri W.
::Top! Friendly, competent, solution-oriented! Large selection of envelopes, packaging material - everything you might need. Thank you for your support! Can now recommend!!!
JUseeTV
::As long as you only have letters franked in this branch, the service is good. However, if you go to the store with more complex issues, such as returns, the staff seems overwhelmed and would rather brush the customer off with words like "The chance of a refund is rather low for this package" and thus implies "Don't you just want to leave it alone?" . Furthermore, the staff are apparently not aware of their own services, especially in the case of online franking. There is a clear need for improvement and training here; it cannot be the case that a customer has to explain their own products to the employees. A friendly tone towards customers would also be desirable, as when talking directly to employees you feel like you have to beg to be heard.