ACHAT Hotel Schreiberhof Aschheim en Aschheim

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comentarios 5

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  J Belfiore

  :: 06 March 2024 21:59:20

  Family stayed here, and while we booked via a 3rd party website, we were considered VIP and should have been acknowledged of that and were not. Upon check in we thought the hotel to be cute and dated for sure. Take in the experience is what we thought. The hotel is dated for sure in the rooms, and hallways and could use an update. The rooms are clean and served their purpose, a bed, shower and safe place to sleep for the evening. Rooms are quiet which is nice. We only ate the in the restaurant for breakfast and nothing we were handed told us that we had a charge to pay per person per day for the food, not even their fliers and information posted showed that there would be a cost. After the first day we found that the coffee machine was no longer working and couldn’t get coffee unless with the wait staff which was fine, but after finding that we had to pay $20 pp per day for breakfast on check out we were appalled. The front desk staff was polite, but not very informative of what we should expect. Disappointed to have to pay quite a pretty penny on breakfast that was definitely NOT worth the cost. Location was not bad, we could easily get on and off the highways as needed, there is a nice restaurant across the street, and a few backeri as well.

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  LAETITIA KOTSIOPOULOS

  :: 01 December 2023 12:06:09

  The hotel's standards for health, safety, and service were incredibly lacking during our recent stay. Despite our long-standing patronage during ISPO time, the quality never matched the purported four-star rating. Upon arrival this year, my boss and I were given a room riddled with mold and filth, and another one inconveniently close to noisy areas. Expressing concern about potential disturbance, the receptionist responded rudely and dismissively. Despite the unpleasant conditions, we reluctantly decided not to argue but planned to request a new room the next day. The state of the bedding was appalling, with foul odors and visibly stained duvets. In the morning, a different receptionist acknowledged the unacceptable conditions, especially the mold, and assured us of a room change upon our return. However, upon our late return, new staff claimed no record of our issue, insisting the hotel was fully booked despite evidence to the contrary. After my boss insisted on leaving, a room suddenly became available for her, yet no solution was offered for me. Despite assurances of discounts, the replacement room still had mold issues. Attempts to review the bill were denied, with the manager unavailable on-site and only offering a callback. When the manager did call, instead of apologizing, he resorted to blaming our supposed difficulty as guests and complained to my company about my behavior. The breakfast experience further soured our stay, with the front office staff rudely shouting at patrons. This unacceptable experience compels me to take action, and I intend to contact the German Health and Safety department for an inspection of the rooms affected by mold and inadequate cleanliness.

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  Ashley Bailey

  :: 06 September 2022 19:10:51

  Very nice, nicer and larger than pictured! Parking was easy, everyone spoke English, the connecting family rooms are great! Excellent value! There's a great burger and steak joint across the street! Friendly staff!

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  Wojtek

  :: 10 August 2022 12:17:39

  I spent one night here 22/23.07.2022 The receptionist was unpleasant and he had problem with paying for the beer by card instead of money. I visited this place because my flight was cancelled and Lufthansa took me to this place. The room was clean but unfortunately without air conditioning what was uncomfortable for me. The breakfast was very good and the service was excellent in a restaurant. Another receptionist (23.07.2022 morning) was very helpful and very nice. 4/5 because of the first receptionist and no ac in the room.

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  Angela Fontenot

  :: 29 May 2022 13:51:48

  We booked the hotel through a secondary site. On the listing it said it had free parking and room service. Upon arrival we learned that parking was 12€ in their garage a night and free parking was where you can find it on the street. Thankfully there was never an issue with finding a spot while we were there, but we did need to walk a little ways to get to and from our car. Also, room service meant house keeping. They do not have room service. It also stated online that there was AC, but instead we only had a fan. Also thankfully, it was a cool week and we didn’t have issues with the heat. We booked the hotel mostly because it advertised what we wanted: a bathtub, saunas, options for massages. The bathtub and shower were fantastic! They unfortunately weren’t offering massages when we were there but we also saw no place that could be used for massages, so maybe it’s just not available. The last thing, they have 3 saunas, one of which was never working, and another that worked sometimes. It was a bit disappointing to say the least since we had booked it as a “wellness hotel”. Of course, it’s possible the secondary site just advertised it incorrectly, but we were hoping for a bit more if we are being honest. The staff is friendly and helpful and the hotel itself is very pretty with some minor aesthetic issues, but overall very nice. It’s also located in a very nice and convenient part of town. The one thing that was always absolutely fantastic, though, was the the restaurant attached to the hotel. We never went to breakfast, so can’t say much about that, but we had dinner every night there and tried something new each time. Without fail, it was always delicious and always a very pleasurable experience.