Sparkasse Regensburg - Competence Center in Regenstauf

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comments 5

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  Tanja Nimz

  :: 25 March 2024 17:32:13

  I was at the savings bank in Regenstauf. The consultant took a lot of time and answered every question with patience. She was very competent and was able to help with every request. I'm very satisfied.

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  Dronitoni the First

  :: 23 February 2024 12:27:05

  Super Service.

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  Hmidi ALhamo

  :: 01 January 2024 00:21:35

  A wonderful staff that speaks kindly to reviewers and treats reviewers with kindness and respect. Thank you very much and I wish you good luck and success in the new year. Alhamo

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  Martin Lux

  :: 24 November 2023 11:14:02

  Competence Center - are you serious? I have been a customer of Sparkasse Regenstauf for more than 40 years. The fact that you still pay account management fees despite online banking is an anachronism, but I accepted it, simply because of the dense branch network and easy local accessibility. But now I'm seriously considering whether I should look for another bank. The background: I manage the account of my 97-year-old mother with dementia, also at this bank. Since she has significant care costs, I wanted to close her savings account and transfer it to her checking account. First call from me: “What is required?” Statement: "Just come along with your savings account." (Sounded too good to be true) 1. Visit to the branch: "No, that's not easy. If you have a power of attorney, the legal department will check it and then we can do it." Return home, 2nd visit on the same day with power of attorney. Statement: "We can't do this straight away, it has to be checked by the legal department" (Why don't I get this information on the first visit?) Question from me: "How long does this take?" Answer a few days, please leave your mobile phone number, we will call you." A week later - no call from the bank, so I called back. Answer: "Yes, the power of attorney has been deposited and checked. But you still have to bring the original with you for the rebooking!" (Huh, what's the point?) 3rd visit to the bank: First wait at the counter for 10 minutes, then the employee says. "I can't do that, I'm allowed to do that only the clerk. You would have to wait 15 minutes." After 20 minutes the clerk had time and everything was done in 5 minutes. So that's competence: Why don't I get the information that's required on the first call? Why can't I send the power of attorney and my ID copy online as a PDF if I then need the originals for the process anyway? (Not to mention the phone call that wasn't made, I had almost expected that.) Why isn't I told when I call back that I need to make an appointment with the clerk? Why can't you prepare the documents during the second visit and process the matter if the legal department gives you positive feedback? By the way: My own account has been and is in positive territory since I joined this bank and there is currently a significant amount of money there. So there is no risk of me enriching myself from my mother's savings. The whole process, including the travel time, has now cost me several hours, not to mention the fact that I still have to check when it's actually open. I've been doing all of my own banking online for years. So the question for me right now is, why should I stay with this bank - good service is different.

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  Usman Hanif

  :: 11 July 2022 15:29:14

  Sparkles ❓️❓️❓️