Rehamed Heidelberg in Heidelberg

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kommentare 5

• de

  Xx Xx

  :: 07 April 2018 10:12:11

  Rehapatient;Alle sehr freundlich und gute Therapeuten,Punkteabzug:Sauna kostet extra ,obwohl man dort eine Reha macht,geht garnicht.Das Essen finde ich auch nicht gut.Ok es gibt Salat,aber wenn man eine gesunde warme Mahlzeit möchte..Fehlanzeige!Dann muss ich noch bemängeln das man sich in den Pausen nicht mal raussetzen kann.Da fehlt echt eine Terrasse,damit man auch mal das schöne Wetter geniesen kann.Zeit hat man dazu genug.

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  Rolf Schmidt

  :: 14 March 2018 19:55:51

  Sehr freundliches und vorallem sehr kompetentes Personal, schickes Ambiente, alle Termine werden pünktlich eingehalten, prima Sauna. Kann man nur empfehlen.

• en

  Maha El Shinnawy

  :: 10 January 2018 23:20:32

  Clearly a profit making entity with no interest in patient care. I would never go again. Rude, unprofessional and lack of patient care. When asked for my medical records to send to my doctor back home after spending 650 Euros in Cash for 5 days of physical therapy while I was in Germany attending other business, I was told that to get a medical report on my treatment at this institution, I would need to pay an additional $90 Euros. When I asked why I would have to pay money to have access to my own medical records, I was told that this is standard practice and then threatened that they would call the police! Mind you I was completely calm and simply questioning why I would have to pay for my own records which I found to be absurd! The therapists are ok and the place is frankly run down and cold and needs to be modernized, but my major complaint relates to the money-oriented and complete lack of sincerity, care and continuity of care especially that I am an out of country patient who needs to go back and continue my care. Mind you to get an appointment, I had to submit all of my medical records, MRI results, doctor reports, etc... So if I wanted to go back to the US to continue treatment in Chicago, they would not provide me with any documentation as to what treatment I received, unless I paid an additional $90 Euros. The attitude also was quite demeaning and I was referred to by the manager (after I requested to speak to a manager) as an Arabic patient! Honestly, I don't even know if this is legal! How can you segregate and discriminate against your patients by their ethnicity?! The manager didn't seem to care that I was in fact American with a US passport. It seems this facility mostly deals with Arabs who are sent by their government, free of charge and therefore the facility deems it appropriate to just charge their embassies as they wish. They do not accept credit cards or my insurance card, cash only!!! Very suspicious honestly. In any case, I simply bid my 650 Euros good bye and decided that I will never deal with these people again. What a shame and what a disgrace to the medical profession. My care and my healing and my well being didn't matter it was all about the cash which they required before talking to you or even greeting you... Shame on you RehaMed Heidelberg... A very dissatisfied patient...

• en

  Yousef Shabana

  :: 10 January 2018 22:21:43

  Had to review twice to show my discontent. Staff threatened to call the police because I questioned why a report containing my personal information costed 100 euros! In the United States at least this is illegal. I was expected to pay this amount for a fully German report, and I needed this in order for me to complete my treatment elsewhere. All these people care about is money, the staff is the most unprofessional bunch I have ever seen and are frankly racist. When asked for the manager, he approached me, not even introducing himself, deameningly saying « What’s the problem? » The seem to expect every Arab to pay willingly and blindly for everything they ask for. They referred to me as an « Arabic » patient as a justification for some of the processes, what does that mean?? If you are not German, please don’t come here. It’s too bad because therapists aren’t bad, despite the fact that their English is limited. Booking appointments at Rehamed is like trying to book at the most exclusive VIP hotel, and it really isn’t such! The atmosphere is honestly depressing. Some sessions are as short as 20 minutes! And half of that time is spent trying to understand what these people are saying. The staff is unpleasant to deal with, and in my opinion the patient is treated as nothing more than a source of income. Funnily enough, they have a 4.7/5 on Facebook, apparently some people like being treated like a piece of meat! I can’t believe that Heidelberg University reccomended this place...

• de

  Karlos Yacoub

  :: 14 November 2017 12:10:48

  Liebe Patienten, sehr geehrte Besucher der Rehamed Heidelberg, wir freuen uns über ehrliche und faire Bewertungen. Jeder Verbesserungsvorschlag von Ihnen, hilft uns besser zu werden. Unser Ziel ist es nämlich, Sie mit einem umfassenden und gut strukturierten Therapieskonzept für das Erwerbs- und Alltagsleben wieder leistungsfähig zu machen. Ihre Erfahrungen mit der Rehamed Heidelberg liegen uns besonders am Herzen, deshalb ermutigen wir Sie, uns diese mitzuteilen. Werden Sie gesund - Wir helfen gerne dabei! Ihr Rehamed-Team