Mercure Hotel Severinshof Koeln City en Köln

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comentarios 5

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  STEFANIA KARAVOKYRI

  :: 19 February 2024 12:49:56

  We stayed at the Mercure Hotel for 3 days The hotel was very nice and with good aesthetics. Within walking distance there are many dining and sightseeing options The breakfast was very tasty , with choices! The room was clean and neat! But unfortunately I had a bad experience with the bathtub in the room because the bathtub itself is quite high so when I finished my shower in trying to get out and stepped on the towel on the floor , I slipped and knocked up against the glass and the bathtub, luckily my partner was there at the time and held me, I was very scared, my left arm, leg, knee and little finger of my hand are bruised and hurt a lot. Luckily nothing worse happened! Also my partner felt bad for not letting me know, because he had the exact same experience, but he managed to hold on to the toilet door so luckily he didn't fall too! I don't know if anything can be done about it I just have to report it! And finally I want to comment that, I would have liked to mention it to the reception in private, but the blonde receptionist (unfortunately I didn't ask his name) , although he spoke very good English, he didn't give you the feeling that he wanted to listen to you. That's why I chose to mention it here.

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  Louise Gireau

  :: 26 January 2024 11:38:29

  Great experience in this 4 stars hotel. The standard double bedroom was spacious and the bed really comfortable. The staff was friendly. And the breakfast was really good. There is a lot of choices and you can get it until 10:30 which is rare but highly appreciated. The city center s nearby, reachable by metros, buses or by 10 to 15 minutes walking.

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  Dieter Rockel

  :: 05 January 2024 15:53:01

  Very good hotel. Generally nothing to complain.Friendly and competent staff, the bar personnel is very good. The food in the bar is to affordable prices, good quality and taste. Good breakfast with a lot choices. The rooms are spacious and clean, heating is working perfect. When in Cologne a good choice to stay.

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  Andy Hope

  :: 26 December 2023 18:28:07

  Great hotel, clean amd comfortable room. Breakfast was good, plenty if choice and quantity. Reception staff spoke good English, they were very helpful and attentive.

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  Utrecht

  :: 17 December 2023 11:42:33

  Location of the hotel is fine. It’s quite a walk to the city center but there is a metro station right outside the hotel. The rooms are simple, but quite dirty. Our room (406) needs maintenance; rusty mirror, dirty walls, a lot of lime scale in the shower and toilet, as well as in the kettle. The breakfast buffet was simple but fine, I would still recommend going elsewhere given the high price. For the price you pay for the hotel, all the above is what we expected. However, the thing that was really disappointing was the service at the reception. There was a huge queue for checkout and only one person working at the reception. We waited for over 45 minutes only to checkout. I would be ashamed if this would be my hotel! On top of all that, when we finally were checked out and wanted to leave the hotel’s parking lot, the ticket machine was broke so we had to go back to the reception and queue up >45 min(!!!) to pay for the parking. Never again!!!!