Kreissparkasse Augsburg - ATM in Bobingen

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comments 4

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  Sonja W.

  :: 05 November 2023 08:53:55

  Competent and very friendly branch management, polite staff, very helpful, a great branch.

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  Baker 97

  :: 14 February 2023 23:36:22

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  dev ahmed

  :: 14 February 2023 23:34:13

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  M Karlinger

  :: 14 November 2017 12:46:13

  I have been a customer of the Kreisparkasse Augsburg Bobingen branch since childhood. Over the last 5 years, I have compared Kreissparkasse Augsburg at every opportunity with DKB (Deutsche Kreditbank Berlin) and Augusta-Bank eG Raiffeisen-Volksbank, with whom I regularly deal as a customer both for private and business purposes. The aim of my comparisons was to find the best bank for me. At this time I would like to warn everyone not to become or remain a customer of Kreissparkasse Augsburg. My reasons for this warning: 1. The advice in the office was not only wrong in all cases but also carried out without any attention to the customer's interests. For example, as an account holder, I was offered advice on my health insurance (delivered by post even though there had not been a single contact regarding health insurance between me and Kreissparkasse Augsburg and I was very satisfied with my previous health insurance). But since I'm not an expert, I found the offer of expert advice interesting and made an appointment. When making an appointment by telephone, I expressly stated that I have existing health insurance and would only be interested in advice if the consultant not only presented me with his product but also the advantages over my existing health insurance. Details about my existing health insurance were exchanged and an appointment was made. The consultant was late at the appointment, had absolutely no idea which health insurance company I currently have, was not prepared and, despite repeated requests, only tried to make me his offer. In follow-up, the product offered turned out to be worse than my existing insurance, both in terms of price and the range of services. 2. The employees are very stressed in the majority of contact cases and are therefore often unfriendly and uncooperative than is appropriate for a service provider. Furthermore, they are not solution-oriented in any of the contact cases and shift all responsibility to the customer, who should then best be familiar with the internal business processes. Last year I had contact with the Kreissparkasse Augsburg four times regarding the handling of an inheritance case. I submitted the certificate of inheritance in writing and acted as the heir in every contact. Today, at the 5th contact, I was not only addressed with the name of the deceased, but there was not a single piece of information that the death had occurred or that the four previous contacts had taken place. Here, too, despite my calm, pleading and open demeanor, the employee could not even be persuaded to come up with a solution through requests; I was sent away after the employee took a defensive stance in a rude and short-tempered manner. 3. As a long-time customer of DKB and user of its checking account and credit card services, I know how banking can work. Through many contacts with American banks, I have experienced what customer service can be like. Compared to all the banks I have contact with, what Kreissparkasse Augsburg offers and provides cannot even be described as a “service”; it seems as if Kreissparkasse Augsburg is just a company in which everyone only cares about the money At the end of the month, compensation for the time served in the business premises will be paid. If you know someone who pays money to the Kreissparkasse every month and may have little experience in the area of ​​financial products and service providers, please warn them strongly against continuing to work with this “bank”.