Jena Hotel - der Thüringer Hof in Jena

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kommentare 5

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  Veronica Sbergia

  :: 01 September 2021 08:05:47

  Good and clean, big room. No elevator!

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  Kerstin Jedvert

  :: 28 September 2018 09:36:26

  The staff was very friendly and prepared generous lunch packs for us when we needed to leave earlier than breakfast.

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  Fritz We

  :: 23 April 2018 20:31:20

  Clean and well equipped room. Nothing special, but ok.

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  Matthias König

  :: 18 July 2017 15:54:08

  Stayed there for only one night. Building is rather old, you can hear other guests through the walls. When I went to the bathroom at night, the neighbors were furiously banging against the wall. All that is nothing that the owners could change without tearing down the building, so it's not really entering the rating. However, the service is probably the most unfriendly one I have ever encountered. At 2.30 pm (on a Saturday) we needed a hairdryer and noticed that there was none in the room. The reception desk was unattended, even though it should have been, according to the info brochure. When we phoned up the mobile phone number we had, the other side said, that nobody from the hotel staff was in town and that he could not help us and that we should deal with it. When we checked out next morning and mentioned this, we were asked why one would need a hairdryer in the afternoon anyway. Not a single apology was offered, neither by the receptionist, nor by the owner of the place. Every complaint was met with condescending remarks and the staff constantly demonstrated their complete unwillingness to help. Ridiculous. Add to this the little things like signs telling you to take off your shoes before entering the rooms and to put them on a special doormat. Breakfast was mediocre but still had a sign telling you not to steal food. Conclusion: Room was okay, and moderately clean. This is the only reason why I'm not rating it with one star. The service (in our experience) was lousy. All in all, definitely not worth the 80€ we paid per night.

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  Ricardo André

  :: 24 July 2016 23:19:07

  The place is simple but cheap, clean and well located. Breakfast is good.