Hotel Village w Hamburg

🕗 godziny otwarcia

komentarze 5

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  P A

  :: 13 April 2018 23:37:18

  Haben dort kurzfristig eine Nacht im DZ übernachtet. 3 Sterne hat das Hotel nun wirklich nicht verdient ! Abwasserrohre schauten im Bad offen raus, warmes Wasser und Heizung: Fehlanzeige, ein roter Teppich über knirschenden und wackligen Holzdillen, Schuhe traut man sich nicht wirklich auszuziehen, ein 1,40m Bett als Doppelbett, versiffte Fernbedienung ohne Batterieabdeckung und das für 130 Euro von Mittwoch auf Donnerstag. Meine persönliche Meinung und Erfahrung am nächsten Tag : es gibt deutlich bessere zu dem 4 Sterne Hotels, am Hamburger Hafen für weniger Geld! Für uns war das der letzte Besuch und eine Erfahrung die ich hier gerne teile.

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  Dirk Böpple

  :: 14 February 2018 13:55:49

  nettes Ambiente, allerdings ist der Service miserabel. hatten ein Zimmer gebucht konnten/durften es einen Tag nicht richtig nutzen, da eine andere Veranstaltung in diesem Raum geplant wurde (während unsrer Anwesenheit). wenn Netflix als zahlender Kunde das ganze Hotel buchen möchte, werden wohl auch bereits gebuchte Zimmer ignoriert. Zusagen wurden nicht eingehalten und es gab eher freche Antworten und Ausreden als ein Entgegenkommen aufgrund entstandener Unannehmlichkeiten... Der Geschäftsführer war natürlich nie zu sprechen...sehr schade, leider werden wir nie wieder dort übernachten.

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  ruinik

  :: 30 April 2017 03:53:02

  Friendly staff, however if you want to go out and party I would recommend a different spot....otherwise you need to take the bus or taxi to go to the nightlife, there is nothing near the hotel.

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  Tintin de Serbie

  :: 22 February 2017 11:12:57

  No elevator! Rooms are old fashioned but have spirit of old times and bed is really amazing! But again hotel is tired and there is some smell inside.

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  A Google User

  :: 06 July 2011 05:16:40

  Due to a mechanical failure on our flight from the US, we missed our connecting flight from London to Hamburg but were able to be booked on another flight two hours later. Because of this and the way the airline handled the situation, our bags did not end up traveling with us and we had to waste even more time filling out customs forms to have the bags sent from the airport to the hotel. By the time we made it to Hotel Village around 6pm, we learned that, despite making the reservation 6 months in advance, securing the room with a credit card #, our assurance by email to them that we intended to show up, knowing we were travelling over 4,000 miles by plane which makes it kind of difficult to nail down an exact time we would be showing up, and our attempts to contact them from Heathrow which led to a "your call cannot be completed as dialed" message, they had given our room away just 50 minutes before we arrived. It was "Harley Days" in Hamburg that weekend, and the area was no doubt flooded with people wanting rooms. We arrived by 6pm. What hotel gives your room away by 6pm??? They had our credit card #- if we didn't show up they could have still charged us- they wouldn't have lost any money, so that excuse is total bs. This was completely unethical and inappropriate. What made things even worse was that, when I confronted the guy at the desk about what he had done, there was absolutely no apology from him, he only justified his behavior. His insistence that this was somehow our fault actually caused my girlfriend to start apologizing. That's when the gloves came off and I really gave him a piece of my mind. He actually responded with "What am I supposed to do? You Americans never pay when you don't show up!" I replied "Sir, we never would have done that to you". We left, and had to spend over twice as much money than we had budgeted to stay at one of the few available rooms at the Park Hyatt. It was bad enough that all these circumstances led to us losing the room, but to have someone actually throw the ignorant stereotype about "Americans" at me the minute I arrive in their country, was totally rude and unprofessional. I urge readers to consider other accommodations when staying in beautiful Hamburg. If the gentleman we spoke to is reading this, we looked forward to staying at your establishment for 6 months, but I have to warn as many people as I can not to stay there solely because of your rude behavior. Don't lump all Americans into one group; I have nothing to do with what others might have done to you before. Guests beware.