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16, Erlenbrucker Straße, 79856, Hinterzarten, Freiburg, DE Germany
kontakte telefon: +49 7652 1230
webseite: www.thomahof.de
größere karte und wegbeschreibungLatitude: 47.9002128, Longitude: 8.1056196
maxime gabriel
::The service was very poor. Unqualified staff , too long to wait, do not understand the order (many times) and not really friendly. Not worth a 4 stars superior.
Michael looker
::Front of house needs attention ! Not a friendly welcome …asked if we could get help with the bags due to bedroom was on the second floor …I ended up having to make 2 trips as they said they were very busy !!!! Overall we would say this hotel is in a perfect position in Hinterzarten but we would say the offer from the hotel is not of good value we are sorry to say !!
Ron Mayhew
::Beautiful hotel with many amenities. Food, cakes and beverages were excellent. Outstanding service and friendly staff.
Jenny Chan
::We waited more than an hour for our meal when there was hardly anyone in the restaurant. The portions that came is also ridiculous. I ordered a kid size schnitzel and an adults portion. They were the same size! Will never come again for sure. Edited: As per the owner family’s comment below, correction on my part: yes for the adults portion there was 2 slices and the kids one. Each adult slice was half my hand size. Yes I did receive a “top up” and I thank you for giving it at no additional cost. However, please note that this was asked by me, after waiting for 1.5 hours. And not offered proactively by anyone. From 12.30, we waited and the meals were only served at 2pm, after chasing 3 times and told repeatedly that the dishes were coming. And that it was late because they were short of a cook in the kitchen (how is that a reason valid to the guests?) However, other tables around us were served right away. With that said, of course there was nothing left on the plates. Do you expect anything left after starving guests? And I thank you for your straight forward, almost non apologetic, reply, and we won’t be returning for sure. If your judgement of good restaurant standards are only by how much food is left on a plate, and not the full experience. I guess that justifies your sarcastic comment on thanking for us not returning. Let me more straight with my review, the food wasn’t great but it wasn’t bad either. However, the service. Horrid. You have wasted our time. By the time we finished the meal, there was hardly any sunlight left for the activities outdoors. Your staff lack customer service for a hospitality area. Your answer lacks awareness and eludes only your ego. A simple apology would have sufficed. It would have been much appreciated if this was managed better considering we had 3 guests above 65 and 2 under 3. Having said that, my review stays and I’ll leave it for others to judge.
Félicité Lordon
::Went for a week in August. Very disappointed by the machines for the new swimming pool that were supposed not to work at that time. The noise was irritating. Our room was in a corner that never saw the sun. The worst for us was the promises on the website about the dessert buffet, the champagne, the salad buffet... None of these happened, although clearly written in the website that they could have updated. We did not receive the service we booked!!