Essential by Dorint Köln-Junkersdorf w Köln

🕗 godziny otwarcia

komentarze 5

• 

  Arnost Svoboda

  :: 27 November 2023 16:35:31

  The hotel offers everything you need on a business trip. It is located outside of the centre but the tram connection is good. The room was well-equipped and clean (with a nice small refreshment:) The breakfast offer fully suited my needs. The whole process of communication (from the reservation to the check out) was flawless.

• 

  Elnaz Sh

  :: 24 September 2023 14:27:25

  BEYOND DISAPPOINTING: A "3-star" Nightmare of a stay plagued by Negligence and Indifference I recently had the misfortune of staying at this supposed three-star hotel in Köln, expecting a decent, problem-free stay. However, my two-week reservation turned into a one-week nightmare, prompting an early checkout due to a series of disturbing experiences. The first issue arose when I opted out of room cleaning for a day, only to find my room untouched for three consecutive days, forcing me to explicitly request the cleaning service. The second, more distressing event was the mysterious DISAPPEARANCE of my laundry bag full of clothes from my room. Despite not requesting laundry service, my belongings vanished. After notifying the reception, they promised a follow-up but left me waiting for six long hours with no response. When I finally rechecked, their curt reply was that none of their staff had taken anything from my room. There was a palpable lack of concern or responsibility, almost implying that my claim was unfounded. NOT A SINGLE APOLOGY was offered, let alone any compensation, leaving me with no recourse but to involve the police. The APPALLING customer service reached its peak when, after the police report, I decided to checkout, and the staff blandly processed my departure with NO OFFER OF REMEDIATION. I had to insist on being reimbursed for the remainder of my stay, to which they hesitated and mentioned they needed to "check" if that was possible! This egregious level of service, coupled with the unresolved THEFT, made this hotel stay an atrocious experience, far below the standards one would expect even from hostels or cheaper hotels. Awful doesn’t even begin to describe it. Never have I felt so disregarded and ill-treated as a guest. To anyone considering a stay here: BEWARE, AND LOOK ELSEWHERE.

• 

  Nika Saphonova

  :: 07 September 2023 15:45:05

  Clean and tidy rooms, friendly staff, quiet place. Convenient location, five minutes to public transport, 40 minutes to the city center by tram.

• 

  Nicky Scaramuzzi

  :: 08 April 2023 03:29:04

  Lovely, clean hotel. Very comfortable beds. Friendly service. Nice suburban area on the train line so it’s super easy to get to the city center. We stayed for 5 nights while our children attended a soccer camp at the Rhein Energie Stadion and the hotel was perfect for us. Good value too.

• 

  Abeel Ali

  :: 22 September 2022 23:47:32

  The rooms were very well cleaned. However the service from the staff needs improvement, I asked the front desk for some tap water and I was refused. Not bottled water but tap water. The corridor leading to my room was blocked for the 28 hours of my arrival. The rooms had very little heating and were very cramped. The breakfast however was very nice. Well worth the monet for the meal. I would not stay here again.