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159, Denkhauser Höfe, 45475, Mülheim an der Ruhr, Düsseldorf, DE Germany
contactos teléfono: +49 228 4333112
sitio web: www.deutschepost.de
mapa e indicacionesLatitude: 51.4605031, Longitude: 6.902323
Tobias aus der Wiesche
::Unusable because in 2024 card payments will still not be accepted. Absolutely out of date. But the saleswoman was very friendly.
Michaela E.
::- very nice and courteous staff on site.
S. Siepmann
::Was there for the last time today! The employees have been increasingly unfriendly recently. However, a recent experience tipped the scales. In this shop, as a customer you have to be responsible for mistakes made by the employees. They incorrectly franked an international registered letter as a national registered letter. The letter therefore never reached the recipient, but was returned to the sender. When this was described to the employee present and a refund of the postage paid was requested, they were told that they would not refund anything. The customer is responsible for this. Although it's the shop's fault! After consulting with Deutsche Post customer service, it is actually the case that the amount should have been refunded. Because the employees have to check the address in accordance with their duty of care. Among other things, they have to check the size, weight and recipient so that the shipment can be franked accordingly. It's not the customer's job, it's the employee behind the counter's job! This is the statement from German Post customer service! Deutsche Post's customer service also advised that you submit a written complaint about the shop as soon as possible. This will definitely be done! Further steps and possible claims for damages will be examined by a lawyer. It's not about the few euros, but rather about the fact that as a customer you should be liable for the employees' mistakes. And this despite the fact that, according to the postal service's customer service, a refund would have to be made. Finally, based on the circumstances described, I can only advise posting letters and packages in another shop if you want them to reach the recipient. Unfortunately, the duty of care is not met here and if the employees make mistakes, the customer is the stupid one.
Harley Det
::They don't want you as a customer. It's the third time I've been treated stupidly there and I'm now driving to Aktienstr., there's also a post office there and you can fill up straight away, as a little tip!
Sylvia Okoh
::Excellent service my parcel got to London in three days!