Avis Autovermiteung Frankfurt Hauptbahnhof w Frankfurt am Main

🕗 godziny otwarcia

komentarze 5

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  Michael Möller

  :: 08 April 2018 15:47:36

  Grottenschlecht und unverschämt. Erst bekomme ich eine Reparaturrechnung über fast 500 € für einen Schaden, den ich nicht verursacht habe. Dann schicke ich Beweisfotos zurück und bekomme wochenlang keine Rückmeldung mehr. Zum Glück hatte ich vorher Fotos gemacht, sonst wär ich echt mein Geld los gewesen. Einfach nur unseriös und null kundenorientiert.

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  sfghdh adh

  :: 02 February 2018 15:39:52

  Ich bin zum Schalter gegangen um meinen über das Internet reservierten Wagen abzuholen. Später habe ich festgestellt, dass der Preis höher ausgewiesen wurde als auf meiner Bestellung. Was war passiert? Auf dem Vertrag steht, ich hätte das Auto ab 9:54 gebucht (nicht wie vorab reserviert ab 10:00). Einfach nur dreist.

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  Joshua Davis

  :: 01 January 2018 14:19:48

  I made a reservation - 04236413AU6, for a vehicle in category E (Mercedes C Class, etc) to pick up from the Mainz Avus office. The only reason I booked the pickup from Mainz and not from Frankfurt Haubtbahnhof is because Avis did not have any vehicles available from either the Haubtbahnhof or Airport locations. This was despite booking a few days in advance. So we took a 1 hour train to Mainz, and walked the 15 minutes from the train station to find that the Mainz office did not actually have any cars in class E available!! The poor guy at the office couldn't speak a word of English, so I had to talk to him in my basic German. He tried to explain that there were no cars in class E available, and so we had been "upgraded" to a SEAT people mover. I'm sorry but that is most definitely NOT an upgrade, and a SEAT is no where near equivalent to a Mercedes-Benz, BMW or Audi. I was more than happy to pay much more to get a German car, but that was literally the only car Avis had available! So because of Avis we wasted about 3 hours and 32 Euro of travelling for nothing. I thought the whole point of reserving a car was so it was actually reserved! Or that if the booking system says that is is available, then it should be actually available! On the train back to Frankfurt I managed to reserve a BMW 3 series with Sixt on my phone. Unbelievably Sixt still had quite a few cars available from Frankfurt Haubtbahnhof to pick up that same day. The main reason I rented with Avis is because I had rented with them the week prior and had a good experience, but after this nightmare I will NEVER be renting with Avis again.

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  Ricardo Rivera

  :: 11 August 2017 23:26:45

  Only retuned the car to this location as it was a one-way rental. It was scary at first because there was no one to inspect the car. You just get to the garage, park the car at one of their spots and return the keys and documents at the desk inside the station. Once you leave, then they will inspect the car. However, I have no issues. I am giving four stars because I spent like 20 minutes searching for the parking deck to return the car. It is not identified (at least not in english) and they did not answer the phone. Parking deck is located southwest of the train station.

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  Robert Crawford

  :: 28 April 2017 10:31:22

  There are lots of reasons why I think Avis service is awful, here are just a selection: The queue at Frankfurt airport is absolutely diabolical: I have rented a car for the past 4 weeks and it takes at least 25 minutes each time to queue to pick up the keys for the car. I have no idea why this should be the case - the process doesn't need to take more than 2 minutes per customer. You have been overcharging me for weeks: when I book the hire car through the BA website, it clearly states that the CDW, TP and Service Charge will all be included in the cost of the rental and yet when I get the invoice I have been charged AGAIN for this and also VAT. This takes the cost of the rental from the EU180 advertised on the BA website to over EU300 in reality. I have registered this issue with BA and Avis and nothing has been done. You overcharge for repairs. When I returned my car two weeks ago, there was a scratch on the hubcap. The invoice I received stated the cost of repairs at over EU450. For a scratch on the hubcap. After asking for a copy of the repair receipt so I could understand where the cost came from I was sent an email a week later saying that the cost of the repairs was actually EU25 and I had been refunded the difference. Three days later I have still not received the refund - and frankly I'm not confident that if I hadn't queried the claim I would have been told the true cost of the repairs. Your customer service is completely ineffective: I lost my wallet at Frankfurt airport this week after using it at the Avis counter. I tried to call through to ask whether anyone had handed it in, but apparently all of the representatives were busy. I spoke to someone from the central hub who told me that he would send an email to the desk team and they would call me within an hour. Of course this didn't happen. Concerned as I was that I might have to cancel all my cards, I continued to call the airport desk throughout the day and each time was assured that they would *urgently* call me back but they are *very* busy at the moment. Since I still hadn't heard from them at the end of the day, I drove back to Frankfurt airport. Imagine my surprise when I arrived at the desk and there was no one whatsoever waiting at the counter, and instead all three Avis staff were sitting there doing nothing. They claimed they had not received any emails from the central team. Overall, your service is terrible. I would not recommend Avis to anyone, ever.