art'otel Cologne, Powered by Radisson Hotels in Köln

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comments 5

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  Rob Wilde

  :: 30 December 2023 22:16:10

  Great location Comfortable bed Reception - staff vert mixed. Checking in were rude, departure staff were helpful. Breakfast good quality food and wide choice. Tables tightly squashed into dining room. Breakfast staff surly and unhelpful. Bedroom was good size, but needed work. Window seals were broken and let in noise and cold wind. A previous occupant had tried to block with toilet paper. Suggests room never properly checked or cleaned? Not acceptable to have windows blocked with toilet roll. Light hanging off ceiling. Biggest disappointment. Stayed 3 nights. We like a drink in the hotel bar before retiring for the night. 2 out of 3 nights - bar closed for private parties. NOT GOOD ENOUGH. Residents that are promised a 24 hour bar, should get one. Stayed in many Radisson Hotels. This acquisition is well below the standard we expected. Needs work on fabric of hotel. Staff need training on service. Food and beverage offer needs improving. Come on, Radisson! You're better than this.

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  Dodis Tzatz

  :: 30 December 2023 19:55:58

  Huge selection of food on the breakfast! (Was not included in the reservation) Perfect atmosphere and very fast internet connection. Big bar in the lobby. Very close to the center of the town. Parking was extra and was not included in the reservation. Overall, it was a very good hotel for my vocation. Gas station was exactly across the hotel, another huge plus.

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  Nina Paris

  :: 20 December 2023 19:41:42

  Excellent location and lovely view from our bedroom. I found it really cool that you could stand above the Rhine and look towards the Christmas Market. Definitely a highlight of our vacation. Staff is really friendly and helpful too. The only two things that could have been better was breakfast as the bread rolls/croissants and pain au chocolate were really hard by 08:45/09:00. Think it’s a shame as I did enjoy having breakfast next to the Rhine. And the room was way too warm 🥵 We left the window open all night but still couldn’t sleep properly.

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  Bassel Khabbaz

  :: 18 November 2023 20:14:54

  I found the room in comparison with other hotels really big, equipped with a glass balcony that has a spectacular view of the river. It was clean und comfortable. The location is good but a bit far away from the old city (about 10-15 minutes away on foot). There is a small but useful gym. There is also a terrace on the top (fifth floor), but sadly without a bar (the bar is in the reception). The price was okay, but the costs for the parking was expensive and not time-adjusted (we had to pay 25€ for everyday, even though we sometimes parked less than 20 hours).

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  VCJS92

  :: 30 October 2023 20:50:46

  Great location, clean bedroom, spacious bathroom and an excellent breakfast! We had some issues with parking and one employee who was very rude, but her colleagues Keller and Etienne were extremely helpful and friendly. Overall a great hotel!